The policies and procedures in place at the Parkmore Medical Centre have been designed to ensure a smooth running practice, which means less inconvenience for you.

We constantly strive to provide you with the best possible care and attention, however sometimes things go wrong. We would appreciate constructive written comments if you are unhappy with any aspect of the service you receive. You may send us a letter or email the Practice Manager at manager@parkmoremc.au

APPOINTMENTS & AFTER HOURS

Appointments are necessary for all except emergency situations. Please make a double appointment for complex matters.  Please notify reception staff if a procedure or specific treatment is required.

When the surgery is closed, please call our Locum Service on (03) 9429 5677. An out of pocket fee may apply.

HOME VISITS

Home visits can be arranged for emergency cases, if a doctor is available. All home visits incur a fee. If a Doctor is unavailable please call the locum service or go to your nearest hospital emergency department. These are located at Dandenong, the Valley Private and Monash Medical Centre.

TELEPHONE POLICY

To give each patient the best consultation possible, doctors prefer not to be interrupted by phone calls.  Practice staff are happy to take a message, and the doctor will return your call as soon as they are available.  You’re welcome to make a phone consultation (telehealth) if you wish to discuss your health matter.

CONSULTATION FEES & BILLING POLICIES

Parkmore Medical Centre operates as a mixed-billing practice. This allows us to continue providing unhurried, high-quality medical care, modern clinical facilities, and comprehensive nursing support to the Keysborough community.

Who Qualifies for Bulk Billing?

We continue to offer bulk-billed standard consultations during ordinary clinic hours for eligible patients holding a valid Medicare card, including:

• Children under 16 years of age

• Pensioner Concession Card holders

• Health Care Card & Commonwealth Seniors Health Card holders

• Department of Veterans’ Affairs (DVA) Gold Card holders

• Chronic Disease Management Plans (GPMP / TCA) & Government-Funded Health Assessments

• Review Consult

Please ensure you bring your current Medicare card and valid concession card to every appointment.

Private Consultation Fees (Non-Concession Patients)

For patients without a concession card, an out-of-pocket gap fee applies. Because our doctors practice independently, fees may vary slightly depending on your practitioner, the duration and complexity of your consultation, or if your visit occurs after hours or on a weekend/public holiday.

*Note: Medicare rebates are indexed annually by the Australian Government. Your exact rebate will be processed automatically at the time of payment.

Procedures, Vaccines & Specialised Clinics

Additional treatment room, consumable, or procedure fees apply for specialised clinical services, regardless of concession status. Please ask your doctor or our reception team for an exact quote prior to your procedure:

• Iron Infusions

• IUD (Mirena / Kyleena / Copper) Insertion & Removal and Implanon procedures

• Skin Checks, Biopsies & Minor Surgical Excisions

• Travel Medicine Consultations & Private Vaccines (including Yellow Fever & Qdenga Dengue Fever vaccines)

• Commercial Driving Medicals, Pre-Employment Assessments & Insurance Reports (not covered by Medicare; attract GST)

How Payment & Instant Rebates Work

Payment is required in full on the day of your consultation. Once your account is settled at reception (via EFTPOS, debit, or credit card), we process your Medicare claim on the spot—meaning your Medicare rebate is deposited straight back into your nominated bank account, usually within seconds.

REFERRALS

We refer patients when necessary to a wide range of Consultants and Specialists. Our GPs can give you a referral letter to any specialist of your choice during your consultation.

WORKCOVER

Please note that Doctors at this clinic do not accept existing WorkCover claims due to their complex administrative requirements.

New WorkCover claims are accepted by a limited number of doctors. Patients are required to pay $100 for all consultations in full until a valid claim number has been issued by the insurer.

You can access the WorkCover claim form and additional guidance (especially new mental injury regulation) via this link. Here

MEDICO-LEGAL REQUESTS

Please address all medico-legal (including medical records, medical report and others ) to our Practice Manager at manager@parkmoremc.au

REPEAT PRESCRIPTIONS

An appointment is required for any prescription required by a patient.

TEST RESULTS

Please phone the surgery Monday to Saturday between the hours of 9.30am – 5.00pm.

Ph 9791 0777.  You will get a SMS notification for abnormal results.

CANCELLATION POLICY

We require patients to contact the surgery as soon as possible for all cancellations, failure to do this may incur a cancellation fee.

HEALTH INFORMATION MANAGEMENT

This practice is bound by the Commonwealth Privacy Act – Privacy Amendment (Private Sector) Act 2000 and also complies with the Victorian Health Records Act 2001 and related 10 National (NPPs)and 11 Health (HPPs) Privacy Principles.

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.

DISABLED ACCESS

There is designated disabled parking directly in front of the surgery. The surgery has access for wheelchairs, however we apologise for being unable to provide access to the bathrooms. Staff are happy to assist patients that may need the disabled bathrooms at the adjacent shopping complex. A lift is available for access to first floor consulting rooms.

PARKING

Parking is available both in the car park and in the street surrounding the surgery. Please observe parking restrictions.

PRACTICE COMMENTS AND SUGGESTIONS

We constantly strive to provide you with the best possible care and attention, we appreciate all comments, suggestions and even complaints (where possible in writing). Complaints can be addressed to our Practice Manager at manager@parkmoremc.au .

If your complaint is not satisfactorily dealt with additional resource can be obtained at the Health Services Commissioner (1800 136 066).